Purchase FAQ

1. Can I evaluate before buying?
2. Do I need to enter credit card details to evaluate?
3. Can I receive technical support when I’m evaluating?
4. Can I make a feature request?
5. What are your Terms of Service and other policies?
6. Can I get a discount?
7. How do I cancel the service?
8. Does the one plan include access to all products?
9. Does GroupDocs have a consultant team who can assist with training, implementation or customizations?

 

1. Can I evaluate before buying?

Free Plan costs $0 per month/year. It includes access to GroupDocs applications with limited file processing and encrypted data transfer and storage.

 

2. Do I need to enter credit card details to evaluate?

No, you can use the free plan without entering your credit card details.

 

3. Can I receive technical support when I’m evaluating?

Yes! Our support teams will be glad to assist. We want to ensure there are no bad surprises after you begin using the product. We provide an online forum that is maintained by our highly trained development staff. Whether you have already purchased or are still evaluating we will always provide timely, helpful assistance.

 

4. Can I make a feature request?

Yes! While we can not add every feature, our development teams know that if one company has a need that others may as well. We are always open to new ideas and suggestions for improvement. Customer feedback is what helps GroupDocs to have excellent, feature-rich Apps.

 

5. What are your Terms of Service and other policies??

To view our Terms of Services and other policies head to Legal over in the Company section.

 

6. Can I get a discount?

Our services are fairly priced so we do not offer any discounts. Read about our discount policy to learn more.

 

7. How do I cancel the service?

From the dashboard, select Billing and then Subscription from the left menu. Then on the center screen click Downgrade.

 

8. Does the one plan include access to all products?

Yes, every subscription plan includes all products in the GroupDocs.Total Product Family.

 

9. Does GroupDocs have a consultant team who can assist with training, implementation or customizations?

Yes, please see our Paid Consulting page for further details.